Water Education & FAQs

Frequently Asked Questions

Which Areas Do You Service?

We currently provide clean water solutions to residents of Pasco, Hillsborough, Pinellas, Hernando, and Polk County. Our product and equipment options include but are not limited to: water, water softeners, water conditioners, water filtration systems, reverse osmosis systems, well water treatment systems, and well pump repair.

Does Your Equipment Have A Warranty?

Yes, many of our products come with a manufacturer warranty. The water softeners we install have a 5-year warranty for the head unit and 10 years for the tank.

How Long Does Installation Take?

It depends on the system, but installation can take between 1 and 3 hours. We can provide a more accurate timeframe when you schedule your appointment.

Do You Need To Test My Water?

If your home is on city water, we typically won’t have to perform a water test. We routinely install many water softeners and filtration in our service areas and are familiar with the condition of the water. If your home runs off well water, then we will typically perform a water analysis as well water has multiple variables and potential contaminants to consider before installing a product.

How Much Salt Should I Add To My Water Softener?

For a family of four, about two bags per month. Ideally, you want to always keep your salt level in your water softener half-full or more.

Should There Be Water In My Salt Tank?

It is normal for a small amount of water to be in your salt tank; however, if there is over 6 inches of water, contact us for service to your equipment.

Where Does The Equipment Get Installed When I Have City Water?

Either in the garage or next to the home.

Is The Equipment Safe Outside?

Yes, the equipment we install is rated for outdoor use.

Water Education

What Is Hard Water?

This term refers to water high in minerals, specifically calcium and magnesium but may also include sulfates and bicarbonates. These minerals are naturally present in water—picked up as they flow around limestone, chalk, or gypsum deposits—but the more of these minerals there are in a water source, the higher it will rank on a hard water scale. These minerals are positively charged ions, which can make dissolving other positively charged ions (like soap, detergents, and shampoos) more difficult. The result is soap scum build-up in your shower/tub, dry skin and brittle hair after bathing, detergent build-up on laundry (often affecting its color brightness and fabric softness), and water stains and soap residue on the dishes after you wash them. Some of the excess minerals present may also affect the taste and smell of your water.

How Do You Correct Hard Water?

To correct hard water, one of two products are recommended: a water softener or a water conditioner.
A water softener uses a special type of salt to counter the ion issue and dissolve the excess minerals. If you have a water softener and your water is still hard, it may need to have more water softener salt added. A water conditioner works differently than a water softener to generate similar results—requiring no salt to remove minerals and is capable of also removing VOCs. If you have a water conditioner but still generating hard water, it may need servicing.

Will I Still Have To Boil My Tap Water If I Have A Water Filter Installed?

If a Boil Water Advisory is in effect in your area, then you should still boil your filtered tap water. Water filters are designed to remove organic compounds (like minerals) that can affect the taste and smell of the water—but they are not typically designed to remove biological contaminants, which is what most Boil Water Advisories are for. Since there is still a risk the biological contaminants can make it through your water filter (even secondary filters in your fridge or ice maker), you should boil the water or use bottled water to cook, clean, drink, and make ice with. It is also highly recommended to replace your water filter after the Boil Water Advisory is lifted—contaminated water processed through your water filter can have contaminated the filter itself. If you are highly concerned about biological contaminants, you may want to consider a Reverse Osmosis System, which can remove up to 99.9% of bacteria.